What should I do about luggage wear and warranty?

What should I do about luggage wear and warranty?

Traveling can be as taxing on your luggage as it is exhilarating for you. From minor scuffs and scratches to more severe issues like broken wheels or handles, luggage often bears the brunt of the journey.

Understanding the wear your luggage might endure and knowing the extent of your warranty can save you both time and money. TACH Luggage's warranty covers defects in materials and workmanship, ensuring that any problem arising from these flaws is repaired or the luggage is replaced at no cost to the customer.

However, it's also important to know when a quick DIY fix is sufficient and when it's time to reach out for a warranty claim.

When do I DIY and when do I claim warranty?

Before diving into repairs, it's important to assess the damage. Minor issues like abrasions, small cuts, or loose screws often can be fixed at home. Always report airline-caused damages immediately to ensure coverage by the airline.

DIY Fixes for Common Luggage Problems

Minor Abrasions and Cuts:

  • Surface Abrasions: Gently clean the area with a soft cloth and mild soap. For hard-shell luggage, apply a small amount of car polish to minimize the appearance of scratches.
  • Small Cuts: Use clear nail polish or super glue to seal minor cuts on soft fabric luggage, preventing them from expanding.

Loose Screws: 

  • Tightening Screws: Regularly check and tighten the screws on handles and wheels. A simple screwdriver matched to the screw head type is all you need.

Zipper Issues:

  • Stuck Zipper: Lubricate the zipper with a graphite pencil or a silicone spray to get it moving again.

  • Misaligned Zipper: Gently realign the zipper teeth with a pair of pliers if they've become bent out of shape.

Refreshing Your Luggage's Appearance:

  • Cleaning Fabric Luggage: Use a gentle detergent and warm water to spot clean stains. Avoid soaking the luggage, as it can damage internal components.

  • Polishing Hard-Shell Luggage: Apply a small amount of plastic or car polish to enhance the shell's shine and reduce the visibility of scratches.

When to contact TACH Luggage for warranty service?

If your luggage suffers from issues beyond simple DIY fixes—especially those affecting its structural integrity or security features—it's time to contact TACH. While this is not covered under the warranty, TACH will provide prompt refurbishment services at a nominal cost.

Here’s what you should do:

  • Inspect Your Luggage Immediately: As soon as you collect your luggage, take a moment to inspect it for any signs of damage. This includes tears, dents, or any functional issues with the handles or wheels.

  • Report Any Damage Before Leaving the Airport: If you find any damage, head straight to the airline's baggage service center located within the airport. Reporting the damage on the spot is essential. The responsibility for damage caused during transit lies with the airline, and it must be claimed directly with them at the time the damage occurs.

  • Understand the Risks of Delayed Reporting: Failing to report the damage before leaving the airport can lead to challenges in getting the airline to accept responsibility. 

By following these steps, you can ensure that any damage to your luggage is addressed promptly and effectively. Additionally, you can utilize TACH’s warranty service for defects in materials and workmanship, and remember, prompt action is essential for airline-caused damages.

How do I contact TACH Luggage for warranty service?

If you encounter an issue with your TACH Luggage that might be covered under warranty, reaching out for service is straightforward:

  • Review the Warranty: Before contacting customer service, review TACH Luggage's warranty terms to understand what is covered. This information is available on their website and product documentation. 

  • Prepare Your Information: Have your luggage details handy, including the model, purchase date, and a description of the issue. Photos or videos illustrating the problem can expedite the process.

  • Contact Customer Service: Reach out to TACH Luggage through their customer service email, info@tachluggage.com, or use the contact form on their website. Provide all the necessary details to ensure a swift response.

  • Follow Instructions: TACH Luggage's customer service team will guide you through the next steps, which may include sending the luggage for repair or replacement, depending on the issue and warranty terms.

What can I do to avoid wear and tear on my luggage?

Preventative measures can significantly extend the life of your luggage. Here are some tips to keep your TACH Luggage looking and functioning like new:

  • Use Protective Covers: When not in use, store your luggage in a protective cover to shield it from dust and moisture. TACH Luggage often comes with a suitable cover for this purpose.

  • Clean Regularly: After each trip, clean your luggage with a soft cloth and mild soap. Pay special attention to wheels and handles, which accumulate dirt and debris.

  • Store Properly: Avoid storing your luggage in damp or extreme temperature conditions. A cool, dry place is ideal to prevent material degradation.

  • Pack Wisely: Overpacking can strain zippers and seams. Utilize TACH's packing cubes and compartments to distribute weight evenly and avoid overburdening your luggage.

TACH Luggage combines style, functionality, and durability, making it a smart choice for travelers. By understanding how to access warranty services and taking proactive steps to care for your luggage, you can ensure that your TACH Luggage remains a reliable travel companion for years to come. Whether you're exploring new cities, embarking on business trips, or planning family vacations, TACH Luggage is designed to meet the demands of modern travel while keeping your belongings secure and organized.